1. The Holiday Contract

Your holiday contract is made between Crag Rats BCN SL (company number 2843392) of Carrer Sant Joaquim 21, Bajos 1, Barcelona, Spain, 08012 (“Crag Rats BCN” or “We/Us”) and all persons named on the party details (“You”)

The person who books the holiday does so as agent for all persons named on it and by booking has authority to sign on behalf of all persons named on the booking details and acknowledges that these terms and conditions apply to all such persons.

The contract does not come into effect until the Booking Confirmation is sent to you via email. The booking confirmation will be not be sent until all the non-refundable deposits have been paid.  You should note that the contract is not effective until the Confirmation Invoice is issued and in particular there is no contract following a telephone “booking”.

The holiday contract is for the provision of the facilities and services that are itemised on the booking confirmation.

It is your responsibility to check that the details set out on the booking confirmation invoice are correct and to notify Crag Rats BCN as soon as is practicable in the event that the details are incorrect.

2. Prices and Deposit

The deposit of €200 per person is non-refundable.  The prices we advertise on our website are accurate at the time they are published, we reserve the right to change prices from time to time. Our prices can go up and down, this is dependent on villas and excursion expenses. Any quotation given you to is valid at the time of the call or email.  We can confirm the up-to-date price of your holiday and the travel arrangements made by us before confirming your booking.
We can reserve the right to increase the price of your holiday after you have booked but no later than 30 days before the departure date. We will forward an amendment invoice reflecting any changes made.  The person who books the holiday is responsible for ensuring that the whole holiday price (including any deposits) is paid when required.  The holiday prices and availability on the website is a live updating system. These prices are subject to change at Crag Rats BCN’s discretion. Please view and note all current details and prices as they appear on our continually updated website.

All discounts may not apply when a full price holiday is sold at a discounted price. Discounted holidays are made for varying commercial reasons and are at the absolute discretion of Crag Rats BCN. Discounts are not retrospective and cannot apply to holidays already booked. We reserve the right to sell holidays at a discount and you may therefore share accommodation with guests who have paid a lower price. You will not be entitled to any refund or difference in cost in any circumstances in the event that a holiday you purchase is subsequently discounted within the same season or at short notice. Late bookers paying discounted prices are likely to occupy the least attractive rooms and have little choice of activities.

3. Insurance
The Department of Trade and Industry (DTI) stipulate to U.K. Tour Operators that they are obliged to inform clients that when paying a non-refundable deposit for a package holiday they will need to have adequate holiday insurance.  It is a condition of your holiday contract that you have adequate insurance cover, and it is your responsibility to ensure that you and all the persons named on the booking form have adequate and specialist insurance to cover all the holiday. Such insurance should at the least provide the following protection: (a) Loss of your deposit and subsequent payments against unexpected cancellation charges before taking your trip. (Crag Rats BCN cancellation details are in paragraph 5. (b) Provide any medical expenses arising abroad, loss of luggage etc. and for personal liability claims. We acknowledge the need to acquire the appropriate insurance at time of booking and when the deposit payment is made. No liability will be accepted by Crag Rats BCN for any clients travelling without adequate insurance.

4. Changes /Cancellations made by us.
a. Crag Rats BCN reserves the right to cancel a holiday at our 
discretion. 

Crag Rats BCN reserves the right in any circumstances to cancel your holiday. However, we will endeavour to avoid a cancellation of your holiday less than ten weeks before the scheduled departure date except for reasons of ‘Force Majeure’ which include war, political unrest, weather, strikes, acts of God, epidemics, riots, civil strife, industrial disputes, terrorist activity, natural and technical disasters, closure of ports and airports or for exceptional circumstances or unless the client defaults in the payment of the balance of the holiday price.

Crag Rats BCN reserves the right to change/cancel your accommodation where villa occupancy levels dictate. Whilst every effort will be made to avoid this change due notification will be given to the client and any financial readjustment applied. Notification will be given to you as soon as we are aware of any such changes.

5. Cancellation or changes to a holiday booking made by a client or agent.
a. Changes to a holiday booking.
Should you wish to make any changes to your confirmed holiday, the group leader or agent must notify us in writing by email as soon as possible. Telephone cancellations are not accepted. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. This is because we will have made arrangements for you and incurred expenses as a result.  A minimum amendment fee of €50 will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. A change of holiday dates will be treated as a cancellation of the original booking and re-booking in which case cancellation charges will apply.
A change to a booking will result in the recalculation of the holiday price. The revised price will be calculated on the same basis as the original holiday was calculated
Where any cancellation reduces the number of full paying party members to below the number on which the price and any concessions agreed for your booking were originally based, we will recalculate these items and re invoice you accordingly. If any member of your party is prevented from traveling, the person(s) concerned may transfer their place/s to someone else. When a transfer is made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result, together with an administration fee of €50 must be paid before the transfer will be effected. All deposits are non-refundable. Cancellation charges below do not contribute towards empty bed supplements or any other additional charges.

Cancellation Period Amount due to us
More than 70 days Loss of deposit only
36 – 70 Days 50% of the total cost of the holiday
21 – 35 Days 75% of the total cost of the holiday
Less than 20 days The full holiday cost (including extras)

b. Cancellation of a whole holiday booking.

Should you need to cancel your chosen holiday once it has been confirmed, we must have this is writing from the party leader. Your notice of cancellation will only be effective when it is received in writing. Telephone cancellations are not accepted. We do incur costs from the time and therefore when we confirm your booking, the following cancellation charges will be payable. This is because we will have made arrangements for you and incurred expenses as a result.  Whilst we may be able to re-sell your cancelled holiday you must acknowledge that we would have been able to sell any subsequent purchaser any holiday irrespective of your cancellation. Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling excluding amendment charges. All deposits are non-refundable.

Cancellation Period Amount due to us
More than 70 days Loss of deposit only
36 – 70 Days 50% of the total cost of the holiday
21 – 35 Days 75% of the total cost of the holiday
Less than 20 days The full holiday cost (including extras)

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of your insurance policy. You must make claims directly to your insurance company.

6. Our Liability

We accept liability (including liability for injury, illness and death) only for the proper performance of your holiday contract.  Proper performance of your holiday contract means that the facilities and services itemised on your booking confirmation/invoices are provided with reasonable skill and care.
The standard of reasonable skill and care is the standard applicable where the holiday takes place and where you are not able to show that the standard of facilities or services falls below the level required by local regulations, custom and practice you accept that there has been no failure to comply with that local standard.
Standards of accommodation, facilities and safety in general are invariably different and often lower in Spain than they are in the UK. It is the standard prevailing in this department in Spain where the holiday takes place that is the measure of reasonable care for all Crag Rats BCN holidays.
We accept no liability in respect of anything that happens (including injury, illness or death unless in these instances the cause is the direct negligence of Crag Rats BCN and its employees) outside the scope of this holiday contract and in particular there is no liability under this contract for accidents or for the standards of public services provided by or for municipal, state or other government authorities in the place where the holiday takes place.
Unless caused by our direct negligence we do not accept liability for any loss or damage to any sports or other equipment of any kind including, but not limited to rock climbing equipment. Care of all equipment (including anti-theft and anti-vandalism precautions) is your responsibility.

7. Limitation of liability

Crag Rats BCN will not in any circumstances accept liability for disruption of travel arrangements or damage to holiday expectations caused by ‘Force Majeure’ as defined in clause number 4.

8. Clients’ responsibility for accommodation/damage

You agree on your own behalf and on behalf of all persons named on the booking that:
Every such person will at all times and for all purposes relevant to your holiday arrangements act with reasonable care and refrain from all forms of anti-social behaviour.
You will indemnify and keep indemnified Crag Rats BCN against all claims, liabilities, loss, damage, expense, interest and costs whether direct or indirect that Crag Rats BCN may suffer or incur as a result of entering into a holiday contract with you or as a result of you occupying the holiday accommodation, including (but not limited to) any damage to the accommodation, its fixtures & fittings & contents.
You are responsible for the behaviour of all children under the age of 18 named on your booking form. In the event that we, or any of our suppliers believes that a child in your party is acting in a manner which could upset, annoy, disturb or put at risk any other passenger, customer, supplier or member of staff, we may, in our complete discretion terminate your holiday.
In the event of us having reasonable cause to believe that there has been any anti-social behaviour on the part of any person named on the confirmation invoice we have the unfettered right to terminate all further performance of this contract, including your right to remain in any accommodation and to return flights and we shall have no liability whatsoever to pay compensation or make any refunds or make alternative accommodation or transport arrangements.
Crag Rats BCN and the owners and managers of the accommodation in which you stay have the right to enter any holiday accommodation at such times and for such purposes (including but not limited to inspection, cleaning & repairs) as may be reasonable in the circumstances.

Crag Rats BCN reserve the right to ask for a 500€ deposit to be paid by the group leaders debit or credit card, if they feel a group could cause damage to fixture or fitting of the accommodation. Claims for damages to Crag Rats BCN properties, transport or other facilities will be debited to the group leader’s debit or credit card with our pre-advice or will be vigorously pursued for payment by the company and our representatives. You agree that any accommodation provided to this contract is only for the use and enjoyment of the persons named on the confirmation invoice. You are not at liberty to invite any other person to join your party in the accommodation.

9. Clients’ dissatisfaction with holiday

In the unlikely event that the service, accommodation, food or any other aspect of your holiday is not up to the advertised standard, then the your complaint must be made immediately via your Villa Manager to the Operations Manager who have the authority and facilities to resolve any issue In-resort.  If you fail to follow this procedure we will have been deprived of the opportunity for us to investigate and rectify your issue whilst you were in resort. This may affect your rights under your package holiday contract and will weaken your case and any claim you may make. Complaints will not be accepted which are related to weather conditions, closures of mountain areas, adverse traffic conditions or any airport delays as these are in the hands of the carriers.

You must put any complaint in writing as soon as you return home in any event and ensure that it reaches us within 28 days of your return so that we might be in a position to make reasonable enquiries promptly. It is difficult for us to investigate complaints after a passage of time and you therefore agree, that in all cases (except only those involving personal injury or death) where a complaint is not received in writing within 28 days beginning on the day of your return to the UK, Crag Rats BCN will not be liable to pay any compensation in respect of such complaint.

In accordance with the travel industry’s recognised ABTA Code of Conduct, upon receipt of your correspondence we will acknowledge within 14 days, investigate the points raised as appropriate and reply within 28 days or, if this is not possible, send you an interim letter advising of our progress. Subsequent correspondence must be followed up in writing within 6 weeks of your receiving a full reply from us. If we are still unable to reach an amicable solution we, as a member of ABTA, can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we cannot resolve your complaint, please visit www.abta.com to use ABTA’s simple on-line procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

10. It is your responsibility 

To check that booking confirmation, tickets and party members match and that every person on the booking form has appropriate travel documentation (including valid passports & visas, if required) and insurance so that each person on the booking form is entitled to enter the country where the holiday takes place.
To check that the details on the Confirmation Invoice, including any extras purchased reflect what you have booked.
To ensure that any special diet requirements have been provided, failure to do so will result in charges and no appropriate meal on the arrival night.
To ensure that everyone is at the right airport in time to check-in and that transfer transport used from airport to accommodation and back will arrive in sufficient time
To look after your own baggage & equipment & ensure that you are carrying no more than the permitted allowance.
To take care of the accommodation in which you stay during your holiday.
To ensure that the staff are treated with respect and courtesy throughout and during your stay.
To provide clear and detailed information to us if any child or person undertaking any of our holiday activities suffers from any allergy, illness or disability.

11.  Full Payment

The balance of the monies due from the client must be paid to Crag Rats BCN ten weeks before departure date or upon receiving the final invoice, if less than 10 weeks due to departure. If Crag Rats BCN SL does not receive the balance as indicated they reserve the right to cancel the booking without further reference to the client and any deposit paid shall be forfeited. The price of your holiday is subject to surcharges on currency where adverse changes to the exchange rates listed below occur (above 10%). Even in such an event we will absorb an amount equal to 2% of the total holiday price, only amounts in excess of 2% will be surcharged and we guarantee that surcharges will not exceed 10% of the holiday price.

12. Charges, Discounts and Supplements 


Taxes 

An obligatory resort tax of £10 per adult only will be added to your invoice.
Special diets requirements £39 pp per week
Infant £195 0-2 years, infant must be under 2 years on date of return
Child discount 15% if under 12 years on date of return

13. Booking through travel agents

Crag Rats BCN use a number of reputable registered specialists agents who will act on the client’s behalf to book a holiday with Crag Rats BCN. If you book through a Travel Agent they will provide us with your full name, address, email address and telephone number and act to pass information from you to us and vice versa. They will also receive payment from you for their holiday. All monies you pay to the Travel Agent are held by them on our behalf at all times. Any advice given to you from your Travel Agent which is not based on advice given to them by Crag Rats BCN is their responsibility and in these circumstances we do not accept liability if incorrect advice is given to you by your Travel Agent. Although Crag Rats BCN monitor the agents information and representation of our holidays any subsequent misrepresentation of the holiday from the said agent is the responsibility of the agent and should be taken up with that agent directly by the client. Crag Rats BCN will liaise with the agent to resolve any difficulties in the unlikely event an issue does occur.

14. Passport and Visa Information

If you’re applying for a passport for the first time, you’ll need to attend an interview as part of the new application process. And it’s no longer possible to apply for your passport using the 1 week Fast Track service. For help and advice, see http://www.ips.gov.uk Visa requirements can change at any time, so it’s important to double check the details for your destination. Make sure you do this within six weeks of your departure date with the relevant Consulate or Embassy. You can also get help at https://www.gov.uk/foreign-travel-advice/spain/entry-requirements

Travel Aware & Staying Safe and Healthy Abroad
The Foreign & Commonwealth Office and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. For the latest travel advice from the Foreign & Commonwealth Office including security and local laws, plus passport and visa information check www.gov.uk/travelaware and follow @FCOtravel and Facebook.com/FCOtravel. Keep informed of current travel health news by visiting www.travelhealthpro.org.uk. The advice can change so check regularly for updates.

15. Terms of contract

This contract is made on the terms of these booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of the English Courts at all times.

16. Website Validity

All descriptions in any way on our website, or made orally or in writing are given in good faith based on information believed to be correct at the time.  After posting of these conditions on this website, changes can take place, which are beyond our control.  Photographs of rooms represent the type of accommodation available but not all rooms will be the same size or style.  Floor plans and villa layout descriptions are intended as a guideline only.  We reserve the right to increase or decrease the price of unsold holidays at any time and to correct omissions or errors. For these holidays supplements and discounts may not be as stated on the website or any of our literature.
Any advice given by a Travel Agent which is not based on advice given by us is the responsibility of the Travel Agent.  We do not accept liability if incorrect advice is given in these circumstances.

17. Data Protection policy

Crag Rats BCN staff, guests or professional photographers will occasionally take photographs, which may include adult or child guests from your family, for use on our websites or other marketing material. Unless you have advised us in writing that you do not wish yours or your child’s image to be used in this way then no liability for the use of such photographs will be accepted by Crag Rats BCN. (Note that for your security, names or other details are never attached to such photographs.)  Guest comments taken from questionnaires or other correspondence are occasionally used on our websites, with the name of the family concerned, to give an honest guests view of our holidays. Unless you have advised us in writing that you do not wish your comments to be used in this way then no liability for the use of such comments will be accepted by Crag Rats BCN.
In order to process your booking and to ensure your travel arrangements run smoothly and meet your requirements, we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your holiday arrangements, such as airlines, villas, transport companies etc. This


Information may also be used for future communications from Crag Rats BCN, (including for example the use of names and contact details for mailings and e-newsletters. We do not pass your email addresses to any third parties; it is purely forCrag Rats BCN purposes. Your information may also be provided to security and checking companies and public authorities such as customs/immigration if required by them or as required by law. If you do not agree to any or all such uses, you must advise us accordingly in writing. This applies to any sensitive information that you give us such as details of any disabilities, or dietary/religious requirements. If we cannot pass this information to the relevant suppliers, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons as advised above.

 

Villas, catering and staff

18. Villa Catering & Dietary Requirements

Evening meals are provided for each night of your holiday. Breakfast is between 8 and 9am and typically comprises: cooked eggs with around two other cooked accompaniments, such as bacon, tomatoes, or beans, fruit juice, cereals, yoghurts, porridge, bread and jam. There is of course unlimited tea and coffee. If for any reason the host/s are unable to prepare a cooked breakfast, a continental self-serve breakfast will be provided. A self-serve afternoon tea of a cake or biscuits is provided and guests can should help themselves.  Adult dinner is served at 8pm in each villa. This will consist of a main course and desert. It includes complimentary wine and coffee. We do not permit non guests of our villas to dine in our properties, except in exceptional circumstances and only if agreed in writing at time of booking.

Guests are not permitted to use villa kitchens at any time, or to prepare daily lunches and/or an evening meal. This includes using any of the electrical appliances such as microwaves, cookers and dishwashers, although this list is not exhaustive.

Special Diets & Food Allergies
Vegetarian, Vegan & pescatarian meals will be provided on our normal menu, although you will need to have pre-booked this. For any guests in our villas who advise on arrival that they require a vegetarian, vegan or pescatarian diet, a £60 charge will be payable in resort per week.

Other special diets (e.g. gluten-free, dairy-free, wheat-free, low fat/cholesterol, specific food allergies etc.) can often be provided, but must be discussed with our reservations team before booking, and will incur a supplement of £39 per person, per week, to contribute towards additional costs of ingredients, separate preparation and deliveries.  Dietary requests and/or food allergies must be confirmed prior to arrival in resort, failure to do so will result in a short notice fee of £60 pp. We also cannot guarantee that items required will be available at short notice either.

In choosing to travel with Crag Rats BCN, you accept the following facts: – that villa hosts involved in the catering, including for children’s meals, are not qualified chefs or catering professionals and that no food allergy system can ever be at a 100% guarantee against any contact with a specified foods. Items such as eggs, dairy products and nuts are constantly present in kitchens and dining areas, so cross-contamination cannot be ruled out, our staff cannot police what snacks third parties, including other guests children, may bring into contact with the allergic person. Our staff may not be aware of precise food contents (where they do not speak the language in which the ingredients are labelled, for example). You will appreciate all our staff adhere to all the Health & Safety measures required in villa kitchens but the villa cannot be regarded as a complete sterile area. We therefore cannot and do not guarantee the avoidance of specified ingredients, and cannot accept liability in the event of any dissatisfaction with special dietary arrangements, including the occurrence of an allergic reaction.

19. Villa facilities

Swimming pools, Freeview TV, WIFI connections and all audio systems are all free services and all have breakdown contracts. In the event of their failure all efforts will be made to ensure continuous provision of these services. However no down-time of any of the above will constitute any refunds if circumstances are outside our contract means or ability.

20. Cleaning 

The villa has a deep clean on a transfer day when all the beds are freshly made for you. We provide a hand and bath towel, with a mid-week change. The living and communal areas are cleaned daily. Your bedrooms and bathrooms are cleaned once a week, on a Wednesday when you have a towel change.

We recommend that you bring slippers or some type of indoor shoes for our villas, we operate a “no shoes” policy in the interests of keeping our villas cleaner and more comfortable.

21. Outdoor Swimming Pools

Where we have swimming pools, all our staff have been trained in their maintenance; regular checks are made for your safety. All clients MUST shower before using the swimming pool. All clients MUST walk when in the vicinity of the swimming pool, running will be not be tolerated. Children under 18 should be supervised at all times in the swimming pool. No glass may be taken into the vicinity of the swimming pool. To avoid danger of drowning or injury do not use the swimming pool when intoxicated. Persons with infectious diseases may not use the swimming pool, and pregnant women should consult a doctor before use. The villa staff reserve the right to close the swimming pool should there be any misuse of the facility, or should the need to service arise. Guests use the swimming pool at their own risk.

22. Towels and toiletries
We provide everyone with a hand and bath towel and a standard welcome toiletries (shampoo/soap) for all villas. Please bring an extra towel if required. We provide a midweek towel change for all our villas.

23. Rooms and Bathroom

The size, décor, soundproofing of all our villa bedrooms differ from villa to villa. Almost all rooms will have an en-suite bathroom with WC. There are a few bedrooms that have their own private bathroom & WC adjacent to their room. There can also be considerable differences in floor space, head clearance, clothes storage facilities and types and sizes of bed. We will make every effort to include all the details in our villa notes section. You will be allocated your room and the number once you have booked your holiday and this will appear on the booking confirmation, so you know exactly what you have booked. It is not possible to change this on arrival at your accommodation. There are no keys to any of the bedrooms.

24. Deposits

In accordance with industry practices, Crag Rats BCN reserve the right to ask for a 500€ deposit to be paid by the group leaders debit or credit card, if they feel a group could cause damage to fixture or fitting of the accommodation. Claims for damages to Crag Rats BCN properties, transport or other facilities will be debited to the group leader’s debit or credit card with our pre-advice or will be vigorously pursued for payment by the company and our representatives. You agree that any accommodation provided to this contract is only for the use and enjoyment of the persons named on the confirmation invoice. You are not at liberty to invite any other person to join your party in the accommodation.

25. Villa Security

Please leave valuables at home. When returning or leaving the villa each day, please ensure that windows, balcony doors and all external doors are securely shut/locked behind you. Villa break-ins are rare however please help us to help you avoid this during your stay. Crag Rats BCN accepts no responsibility for items lost or stolen from the villa, therefore valuables should not be left in the villa during the day. None of our bedrooms have their own locks.

26. Our staff

We pride ourselves on having excellent staff. We have an experienced management team, along with Representatives, Guides and Drivers. In each of our villas you will find vila hosts, they are there to ensure you enjoy the Crag Rats BCN experience fully. The hosts are there to greet and will be your hosts for the week, they will prepare and cook your meals and keep the villa clean and tidy however they are not domestic servants or professional chefs. We have a Resort Manager and a team who will be on hand to assist with any queries and give you general information about the excursions and activities yu have booked and any other information you may need.

27. Toilets

To avoid blocking the toilets please use the bins provided for sanitary or other items. It can be difficult to unblock toilet systems in villas so your help would be greatly appreciated.

28. Hot Water

Please be advised that the hot-water in the villas, may differ from what you are used to at home. It is recommend to test your desired temperature.  We advise parents to supervise young children. Please be considerate to others in the villa when running big baths, the water needs to go around everyone. We ask that guests stagger their bath or shower times and consider other guests in the villa.

29. 
 Arrival & departure

All guests are advised that rooms will not be ready until 16:00 on the day of arrival.  Occasionally there is an overlapping of outgoing and incoming clients if they have travelled by train or car from the U.K.  We try to be as flexible as possible with your arrival and departure requirements and therefore ask that you are sympathetic to the other guests who arrive and depart. Your villa hosts who will be more than helpful and happy to assist where possible.

30. Free Wifi 

All our villas offer free WIFI. This is ADSL broadband but not fibre optic. The internet is the best on offer in this area of Spain. It can be slow when every device in the villa is connected.

31. Children
No matter how much care is taken villas are not child proof. We will not be held responsible for any accidents occurring within the villas, it is the parent’s responsibility to ensure their children are supervised at all times.

32. Smoking policy

Crag Rats BCN has a strict no-smoking policy In ALL of their premises and vehicles. The strict no-smoking policy also includes the use of E-Cigarettes. A guest who breaches this policy will be liable to pay a fine of €100 to pay for additional deep-cleaning required, and will be held liable for any other consequential damages sought against Crag Rats BCN by its other guests and/or the property owners. Specific smoking areas outside of the premises will be advised to clients by our resort staff.

33. Lost, forgotten or stolen property

Please remember to take all your personal belongs home with you. In the event that guests lose or leave items in the villa or on the coach or plane, when returning home, there will be no responsibility accepted by Crag Rats BCN in the event that the property is not recovered or returned.

Lost property is returned to the UK when possible. You must email the office about returns. There will be a minimal charge of £15 + postage. Crag Rats BCN cannot accept any responsibility for theft from the villa or at any other time during your holiday.

34. Cots and High Chairs 
Cots with a mattress with some bedding, as well as high chairs will be supplied when you have booked your infant. The inclusion of a cot may restrict room space and some rooms may not be large enough to contain a cot.