Membership Terms and Conditions
Membership Terms and Conditions
The following conditions work in conjunction with Crag Rats BCN’s main Terms and Conditions
Paying for your Membership
The payment will come out of your bank on the same day of each month on which the account started.
If a payment is returned by your bank unpaid, we have the right under BACS regulations to re-present a request for this payment at any point without notice but within one month of the original charge.
Membership Holidays – ‘Freezing Your Membership’
As a benefit to membership, we offer the opportunity to temporarily suspend or ‘freeze’ your membership in the event of prolonged absence such as serious illness or injury. This benefit is for monthly memberships only as we cannot hold excursion or course spaces open. This benefit is for full calendar months only and available for a minimum of 1 calendar month with no expiration date. No payments will be taken from your account during this period.
Freezes can only commence after the first payment has been taken. To activate this benefit, please contact the Membership Co-ordinator at Crag Rats BCN via email at [email protected] by 20th of the month to be effective the 1st of the following month, as you will need to sign to agree to the term of the freeze.
When you choose to end of the ‘frozen period’ your monthly payments will revert to the appropriate fee automatically, the signed agreement being your advance notice of the change.
Change of Details
Should your personal details change, please notify us immediately. The details we hold for you will be used to communicate electronically or by letter with you as per BACs regulations. You can notify us by emailing [email protected].
Prices may be reviewed at any point during your membership and we undertake to provide at least 3 working days notice of any price change either by email where this exists, or by post.
|Membership Type||Customers Profile||Conditions of Membership Type||Payment Method||Discounted Joints|
|FREE||All adults over 18|| ||Monthy||No discounts|
|Dive In||All adults over 18|| ||Monthy||25% discount on excursions and courses|
|Full Monty||All adults over 18|| ||Monthy||100% discount on excursions and courses|
|Student Special||Anyone in full time education. Must provide proof|| ||Monthy||100% discount on excursions and courses|
|We expect our members to behave in a considerate manner and will not accept any aggressive behaviour towards other members or our colleagues. We reserve the right to refuse admission for members behaving in such a manner.|
Personal Property, Injury, Illness and Death
Subject to the final paragraph of this section, we will not compensate you for any loss or damage you may suffer where the same is attributable to:
- Your own fault
- A third party unconnected with our provision of services under this agreement; or
- Events which neither we nor our suppliers could have reasonably foreseen or forestalled even if we had taken all reasonable care.
Nothing in these terms and conditions is intended to limit or exclude our liability for death or personal injury caused by our negligence of for fraud, fraudulent misrepresentation or any other liability which cannot be excluded by law.
Cancelling your Direct Debit Membership
Cancellations can only be made after the second monthly payment has been received. From that point cancellations can be made with immediate effect.
Programmed & Bookable Activities
Your membership may entitle you to book classes or activities which are included in your membership. If you are unable to attend such bookings you must cancel as soon as possible. If your booking was not included in your membership and paid for, you will be required to contact Crag Rats BCN to cancel and arrange either a refund or change of session.
Activity/classes paid for outside of your membership can not be refunded via the website or app.
If you cancel within 4 hours of the start time for the booked class or activity, you may be subject to a penalty charge of the full cost of the session where we are unable to fill your place. Where we need to change or cancel a class or activity we will aim to notify you within the same period.
Training and fitness sessions
All members may join the fitness and training sessions for no extra charge. This excludes members holding the FREE membership. Members holding a FREE membership may still attend these sessions but an charge of €8 will be implemented. There may be a limit on the number of places available for these sessions and Crag Rats BCN withholds the right to refuse members access if a session is full.
Crag Rats BCN withholds the right to cancel these sessions at anytime with no prior notice to members. Crag Rats BCN withholds the right to deny access to the sessions to a member for any reason.
Special excursions as defined by Crag Rats BCN may be subject to extra charges on top of membership fees. This will only be applied if necessary and members will be notified at least 3 days prior to the excursion date.
For all membership administration enquiries please contact us by emailing [email protected]
For all other member enquiries and activity bookings please contact us using the appropriate option on our Crag Rats BCN website (https://www.cragratsbcn.com/) or contacting your leisure centre directly.
Document last updated: July 3rd 2018